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Best Buy Total Repair Strategy
Project type
Powerpoint Document Design, Primary & Secondary Research, Illustrated & Animated Customer Journeys
Date
2022
Best Buy was developing their repair-based membership program and before they moved into an operational experience design, they looked to my team to develop the optimal customer experience based on primary customer research, along with secondary research. This is the output of that body of work, which included an extensive powerpoint document noting the research findings and journey concepts of the ideal experience, a poster providing a single 2D view of the entire future journey, and an animated video walking through every step of this optimal experience.
